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Student Academic Support Services

Advising

During orientation at Pacific, students immediately begin to work with an academic advisor within their School/College for their degree, and the same advisor often remains with students throughout the duration of their study.  Advisors assist students in:

  • designing a plan of study
  • selecting classes
  • defining realistic educational goals
  • helping explore career options in collaboration with the Career Resource Center
  • monitoring completion of graduation requirements.

Students are encouraged to take advantage of the individual attention provided by Pacific’s academic advisors and should contact their School/College’s Dean’s office if they have questions. Students can locate their advisor through insidePacific by looking at their student information under Student records as well as through their placement/articulation page.

Students also have their responsibilities during the advising process, such as:

  • becoming aware of the academic rules and regulations, registration procedures and deadlines, and their graduation requirements
  • consulting with their faculty advisor prior to registering for classes each term
  • monitoring their progress to complete their graduation requirements 

Students should strive for a healthy balance of awareness of degree requirements and strong preparation for advising, coupled with professional engagement and thoughtful dialogue with their advisor. 

Student Advising Program

In addition to meeting their faculty advisor during orientation, new undergraduate students meet a peer mentor referred to as their “Student Advisor.”  Student Advisors aid students in their academic and social transition to the Pacific community through open communication, support, and guidance.  Aiming to maximize each new student’s success, Student Advisors are trained to support new students in navigating and accessing the full range of campus services and resources available.  Student Advisors also help new students prepare for meeting with their faculty advisor about course selection and registration throughout the academic year.  For more information, visit New Student & Family Programs in the lobby of Burns Tower, email sacenter@pacific.edu or call (209) 946-7619.

General Academic Tutoring Center

The General Academic Tutoring Center offers free one-on-one tutoring to currently enrolled undergraduate students on Pacific’s Stockton campus (as resources and tutor availability permit). This is a peer-tutoring program; tutors are those students who have succeeded academically with a B+ or better in the class they are tutoring or have been recommended by their Professors. In addition, our tutors go through training each semester learning how to tutor for different learning styles, tutoring strategies, and nation-wide best practices for tutoring. Students interested in our tutoring services should visit the second floor of the Library to schedule an appointment. The GATC’s  hours during the Fall and Spring semesters are Monday through Thursday 9 a.m. to 9 p.m., Fridays 9 a.m. to 5 p.m. and Sunday 4 p.m. to 9 p.m. Tutors in most subjects are available; however, students are urged to contact the office early in the semester so that tutors can be sought. The General Academic Tutoring Center makes every attempt to locate tutors; however, sometimes tutors may not be readily available in some subjects. Any student interested in becoming a tutor is also welcome to apply through Tiger Jobs. For more information, call (209) 946-2437 or email at tutoring@pacific.edu

Writing Center

The Writing Center offers free writing tutorial support for all Pacific students in all programs for all levels of writing in the various undergraduate, graduate, and professional programs.  The Center is located on the second floor of the main library and assists with any kind of writing project at any stage of the process. Writing Mentors ensure that students receive the best assistance possible either through individual 30 to 60 minute writing conferences or informal writing group facilitation. Mentors don’t tell people what to write. Instead, they work with each writer to figure out how the writer wants to proceed with a piece of writing. Mentors treat each student and conversation individually, directing conferences based on the writer’s own writing goals. For more information, please contact Dr. Eileen Camfield, Director of University Writing Programs, at 209-932-2970.

Math Lab

Drop-in tutoring for MATH 001, MATH 003, and MATH 005 is always available during open lab hours in the Math Lab (McCaffrey 134). Drop-in support for other math courses may also be available, so students should feel free to stop by. For more information, please contact Andrew Pitcher, Instructor & Director of Math Skills Program, 209-946-2349.  

University Libraries

University Libraries offers personalized experiences that further academic success and scholarly inquiry on the Sacramento, San Francisco, and Stockton campus. Resource collections, research consultation, and digital technology connect people and ideas. Study spaces further a variety of learning styles and teaching activities, from quiet reflection to collaborative work. Special collections houses unique resources, such as the John Muir papers and local history manuscripts. Now, in addition to 300,000 print resources and over 200,000 electronic resources, the libraries offer digital maker space services with 3-D printing, virtual reality software and hardware, and drone research services. 

Office of Services for Students with Disabilities in the Division of Student Life

The University does not discriminate against students and applicants on the basis of disability, in the administration of its educational and other programs. The University reasonably accommodates qualified students (including applicants) with disabilities as defined by applicable law, if the individual is otherwise qualified to meet the fundamental requirements and aspects of the program of the University, without undue hardship to the University. Harassment on the basis of disability issues is prohibited by the University’s policies.

For purposes of reasonable accommodation, a student or applicant with a disability is a person who: (a) has a learning, physical or psychological impairment which limits one or more major life activities (such as walking, seeing, speaking, learning, or working); or (b) has a record with the University by which the University has officially recognized such impairment. To be eligible to continue at the University, the student or applicant must meet the qualifications and requirements expected generally of its students, and must also be able to perform the requirements of the individual major or program in which s/he is enrolled.

A qualified student or applicant is an individual with a disability as defined by this policy and applicable law who meets the academic and technical standards requisite to admission and participation in the educational program or activity. Accommodations are such modifications to the course, program or educational requirements as are necessary and effective for the individual, if reasonable to provide at the University and do not alter the fundamental nature of programs. Accommodations do not include exemption from academic evaluation standards or from the code of student conduct.

Pacific expects that, if a student has a disability, the student gives sufficient notice of the need for assistance (preferably prior to the start of the semester) although the University does fully consider the merits of each request at the time it is received. Upon receiving a request for assistance as well as appropriate documentation, the Director of the Office of Services for Disabilities considers the student’s need for assistance as it relates to the documented disability. If appropriate, the University may choose to consult with such individuals, internal or external to the University, to provide further assistance needed to evaluate the request for accommodation. The following list is an example of the types of reasonable accommodations and services that university may provide, on a case-by-case basis, to assure equal access:

  • Academic adjustments and curricular modifications
  • Assistive technology
  • Consultation with faculty and staff
  • Registration assistance and classroom rescheduling
  • Readers, scribes, note-taking, and library assistance
  • Test proctoring services

Please note the university does not provide or subsidize personal care devices or services such as ambulatory devices or assistance with bathing, dressing, laundry, etc. Referrals to external agencies, however, are available upon request.

For additional information, please contact:

Daniel Nuss, Director
Office of Services for Students with Disabilities
McCaffrey Center, Room 137
Phone: (209) 946-2879
E-mail: dnuss@pacific.edu

More detailed information as well as our Policy Manual for Students with Disabilities is available on the web at: http://www.pacific.edu/Campus-Life/Student-Services/Disabilities-and-Testing-services.html

Referral Center

Student Referral Services serves as a “hub” or central point for faculty and staff to refer students in need of guidance and support in accessing campus resources (such as tutoring, study skills development, counseling services, and various types of advising.) Most referrals are routed to Student Success Coaches in Student Academic Support Services, although referrals for certain student populations (i.e. Student Athletes, Community Involvement Program Scholars, etc.) are sent directly to staff in those departments. Upon referral, outreach will be conducted to connect with the student personally in an effort to help them identify needs, access services, and obtain their academic and personal goals. It is important to note that while repeated efforts will be made to connect with the student, students are allowed to decline services and resources. The online referral form can be found in Canvas, InsidePacific and through the Student Academic Support Services website found here: http://www.pacific.edu/Academics/Student-Success/Student-Academic-Support-Services.html. To speak with a team member about referral services at Pacific, please call (209) 946-2177 or email successcoaches@pacific.edu.

Student Success Coaches

Student Success Coaches work to support students who have experienced academic or personal hardship in an effort to minimize the impact these situations have on a student’s academic record. Success Coaches work individually with students to help them assess their needs, overcome challenges and adversity, and connect with appropriate campus and community resources. Success Coaches assist students completing academic petitions, communicating with faculty during personal emergencies, considering partial or full semester withdrawals, and navigating the university’s support system. While many students are referred to a Success Coach by a faculty or staff member, students can make appointments to meet with a Success Coach without being referred. To make an appointment with a Success Coach, please call (209) 946-2177 or email successcoaches@pacific.edu.

Testing Services

The Testing Center in the Gladys L. Benerd School of Education is an officially designated national testing center for the Graduate Record Examination in subject matter only. The Testing Center is available for proctoring services for individuals seeking to take an exam of any subject. Proctoring services are open to Pacific students, students attending other institutions, and the general public, whether offered through another college, university, and/or private/public business. Individuals interested in proctoring services should call (209) 946-2559. The Testing Center is located at the Gladys L. Benerd School of Education, Room 101.

International Programs and Services (IPS)

Located in the Bechtel International Center (BIC) between Casa Jackson and Jessie Ballantyne Halls, IPS offers comprehensive services for Pacific international students and scholars coming to the United States as well as for Pacific students wanting to study, intern or volunteer abroad. IPS serves as the liaison between University schools, departments and offices, collaborating with them to enhance international and global education across the campus.

Bechtel International Center

The Bechtel International Center functions not only as home to International Programs and Services, but also as a gathering place for a variety of international and global functions. To reserve the Center for eligible events, please contact IPS at extension 62246 or email: ips@pacific.edu.  BIC is open for office hours from 8:30 a.m. – 5:00 p.m. when classes are in session, except for holidays.

International Students and Scholars Services

IPS offers a comprehensive package of services for all international students and scholars at Pacific. IPS supports and enhances the academic, cultural, and social integration of international students, scholars, and their families. This includes, but is not limited to, counseling about immigration, academic, financial, and personal issues. IPS conducts the Exchange Visitor Program of the U.S. Department of State. The objective of the Exchange Visitor category is to facilitate and increase mutual understanding between the people of the United States and the people of other countries by means of educational and cultural exchanges. For more information call (209) 946-2246.